Terms and Conditions
Q&A FIRE AND FLAVOR CO. — TERMS & CONDITIONS
Effective Date: Jan.1, 2026
Last Updated: Nov. 21, 2025
Welcome to Q&A Fire and Flavor Co. (the “Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, services, digital platforms, and purchases. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the website.
1. USE OF WEBSITE
You agree to use this website only for lawful purposes and not to:
- Upload or transmit harmful or malicious code
- Attempt to gain unauthorized access to systems
- Use the website for fraudulent or misleading activity
- Reproduce or copy site content without permission
We reserve the right to terminate access to anyone who violates these Terms.
2. PRODUCTS & AVAILABILITY
We sell physical goods and branded merchandise. All products are subject to:
- Limited quantities
- Seasonal availability
- Potential discontinuation without notice
We reserve the right to limit sales to any person, geographic region, or order at our discretion.
3. PRICING & PAYMENTS
Prices are listed in U.S. dollars and may change at any time without notice.
We accept payment through approved third-party processors such as:
- Stripe
- PayPal
- Shop Pay
- GoDaddy Payments
All transactions are subject to the terms of the payment provider. We do not store full credit-card details on our servers.
4. SHIPPING, DELIVERY & PROCESSING TIMES
Orders ship according to the selected option during checkout. Processing times may vary based on product availability, seasonal demand, and carrier delays.
We are not responsible for:
- Lost, stolen, or damaged packages after carrier acceptance
- Incorrect shipping information entered by the customer
- Customs fees, duties, or international clearance delays
5. RETURNS, REFUNDS & EXCHANGES
Due to the nature of food products, all edible items are final sale and cannot be returned once shipped.
Apparel, merchandise, and non-food items may be eligible for return or exchange if:
- Returned within [Insert #] days
- Unused, unworn, and in original packaging
- Proof of purchase is provided
We reserve the right to deny returns that do not meet criteria.
6. INTELLECTUAL PROPERTY
All content on this website—including logos, product names, imagery, recipes, text, branding, and product formulations—is owned by Q&A Fire and Flavor Co. or licensed for our use.
You may not copy, sell, modify, distribute, or reproduce content without written authorization.
7. USER-GENERATED CONTENT
If you submit reviews, testimonials, photos, or content to our platforms, you grant us a non-exclusive, royalty-free license to use that content in marketing, promotions, and digital platforms without additional compensation.
You may not post defamatory, unlawful, or infringing content.
8. THIRD-PARTY SERVICES & LINKS
Our site may contain links to third-party sites. We are not responsible for:
- Content on those sites
- Their privacy or data practices
- Transactions conducted outside our website
Use third-party platforms at your own risk.
9. DISCLAIMER OF WARRANTIES
Our website and products are offered “as-is” and without warranties, including implied warranties of:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
We do not guarantee uninterrupted or error-free website functionality.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Q&A Fire and Flavor Co. is not liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Injuries related to misuse or overconsumption of spicy products
- Allergic reactions or dietary sensitivities
Your sole remedy for dissatisfaction is to discontinue use of the website.
11. INDEMNIFICATION
You agree to indemnify and hold harmless Q&A Fire and Flavor Co. from claims arising from:
- Your breach of these Terms
- Misuse of products or website content
- Violation of law or third-party rights
12. GOVERNING LAW
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes shall be resolved in courts located in Dallas/Fort Worth, Texas.
13. CHANGES TO TERMS
We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the site constitutes acceptance.
14. CONTACT INFORMATION
For questions regarding these Terms, contact:
Q&A Fire and Flavor Co.
Email: info@fireandflavorco.com
Website: fireandflavorco.com
Return and Refund Policy
RETURNS, REFUNDS & EXCHANGES
Due to the nature of food products, all edible items are final sale and cannot be returned once shipped.
Apparel, merchandise, and non-food items may be eligible for return or exchange if:
- Returned within 14 days
- Unused, unworn, and in original packaging
- Proof of purchase is provided
We reserve the right to deny returns that do not meet criteria.
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